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Responsible Gaming

LTC Casino is committed to promoting safe, informed and responsible gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Take time to understand the risks, set personal limits and only gamble with money and time you can afford to lose.

LTC Casino operates under licence No. 8048/JAZ issued by Curaçao eGaming and functions within the Costa Rica jurisdiction framework, providing regulatory oversight for player protection and game fairness.

Gamble responsibly

Online gambling involves financial risk, and outcomes are determined by chance. No strategy can guarantee a win, and previous results do not predict future results. Before you play, decide how much money and time you are comfortable spending. Treat that decision as a firm limit rather than an amount to chase or increase.

Only gamble when you are in a suitable state of mind. Avoid playing when you are upset, tired, under the influence of alcohol or drugs, or trying to recover money lost in another activity. Gambling should never interfere with your work, study, relationships, health or other responsibilities.

Remember that gambling is not a reliable source of income. A win is never guaranteed, and a series of wins does not mean that a future result is more likely. Decide your budget before you start and accept that the amount you spend may not be returned.

Practical steps

  • Set a spending budget before you begin and do not exceed it.
  • Set a time limit and take regular breaks away from the screen.
  • Keep gambling funds separate from money needed for rent, bills, food, savings or other essentials.
  • Do not borrow money, use credit intended for living expenses or sell possessions to gamble.
  • Do not chase losses by increasing your stakes or continuing to play.
  • Keep track of deposits, withdrawals, time spent and your overall gambling results.
  • Avoid gambling as a response to stress, loneliness, boredom or financial pressure.
  • Make sure gambling does not replace social activities, exercise, sleep or other interests.
  • Talk openly with someone you trust if gambling is becoming difficult to manage.

Manage your gambling activity

Account tools may help you maintain control of your play. Depending on the options available to your account, you may be able to set deposit, spending, loss or session limits, take a time-out or request a longer self-exclusion period. Limits should be selected before gambling and should reflect what you can genuinely afford.

A limit is not a spending target. If you reach a limit, stop playing and do not attempt to work around it by opening another account or changing your settings. Some changes may take effect immediately, while others may be subject to a cooling-off period or other account controls. Check the applicable account information before relying on a particular tool.

Self-exclusion

If you are concerned about your gambling, self-exclusion can prevent or restrict access for a chosen period. Contact LTC Casino through the available account support process to ask about self-exclusion or account closure. A self-exclusion request should be treated seriously. Do not create another account or use another person’s account while an exclusion is active.

You may also consider relevant Australian self-exclusion services and registers, including services available in your state or territory. Independent support organisations can explain the options that may be suitable for your circumstances. If someone close to you is affected by your gambling, they may also be able to seek advice about available support.

If you choose a time-out or self-exclusion, use the period to step away from gambling and consider why you requested it. Removing access alone may not address financial or emotional concerns, so independent advice and support can be valuable. Keep any agreed restriction in place and do not ask for it to be removed simply because you feel an urge to play.

Recognising signs of harm

Gambling harm can develop gradually and may affect finances, mental health, relationships and daily life. It is not necessary to wait for a serious crisis before seeking help. Speaking with an independent support service early can make it easier to understand what is happening and decide on practical next steps.

Possible warning signs

  • Spending more time or money gambling than you intended.
  • Trying to win back money after a loss.
  • Feeling restless, irritable or anxious when you cannot gamble.
  • Hiding gambling activity, losses or transactions from family and friends.
  • Borrowing money, missing payments or using essential funds to continue playing.
  • Gambling to escape problems or to change your mood.
  • Thinking about gambling frequently or finding it difficult to stop.
  • Neglecting work, study, health, family, friends or other commitments.
  • Feeling guilty, hopeless or distressed because of gambling.
  • Returning to gambling after deciding to stop.

If any of these signs apply to you, stop gambling and consider using a time-out, self-exclusion or account closure option. Tell a trusted person what is happening and seek confidential advice from an independent gambling support service in Australia. Support is available for people who gamble and for family members or friends affected by another person’s gambling.

Pay attention to changes in your routine, mood and spending, rather than looking only at whether you have won or lost. Repeatedly checking results, hiding transactions or feeling unable to take a break can all indicate that your gambling deserves closer attention. Asking for help is a sensible step and does not require you to prove that the problem is severe.

Support, safety and account protection

LTC Casino provides general responsible gaming information, but it is not a substitute for financial, medical or psychological advice. Independent support services can help you review your gambling, prepare a plan, manage urges and understand financial or relationship impacts. You can also speak with your general practitioner or another qualified health professional.

If gambling is causing immediate financial, emotional or relationship harm, seek help promptly. If you feel unsafe, are thinking about harming yourself or someone else, or need urgent assistance, contact emergency services or a crisis service in Australia. Do not continue gambling while waiting for support.

Protecting your account

  • Keep your login details private and never allow another person to use your account.
  • Use account controls and responsible gambling tools as soon as you feel they may be useful.
  • Review your account activity and payment history regularly.
  • Tell us promptly if you notice activity that you do not recognise.
  • Do not attempt to avoid an account restriction, limit or self-exclusion.
  • Keep your personal and financial information secure.

LTC Casino may apply account checks, restrictions or other measures where appropriate to support safer gambling and meet applicable requirements. We may also ask for information to verify an account or understand unusual activity. These measures are intended to protect customers and the integrity of the service, but personal responsibility remains important.

By using LTC Casino, you should remain aware of your gambling behaviour and take action if it is no longer enjoyable or affordable. Responsible gambling means staying within your limits, accepting that losses are possible and asking for help when you need it.

Review your limits regularly, particularly after a change in your financial circumstances, work, health or personal life. If your budget becomes difficult to maintain, stop gambling rather than reducing essential spending. You can return to the available support and account-control options whenever you need a reminder or further assistance.