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Privacy Policy

This Privacy Policy explains how LTC Casino may collect, use, store and protect information when you visit our website, create an account or use our services. We aim to handle personal information fairly, transparently and securely, while meeting applicable privacy, gambling, financial and other legal requirements.

LTC Casino operates under licence No. 8048/JAZ issued by Curaçao eGaming and functions within the Costa Rica jurisdiction framework, providing regulatory oversight for player protection and game fairness.

Information we may collect

When you use LTC Casino, we may collect information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the actions you take and the checks that may be required before or during your account relationship.

Account and contact information

This may include your name, date of birth, residential or contact details, username, account preferences and other information you provide when registering or updating your account. We may also collect records of communications with our support team, including questions, requests and information supplied to help resolve an issue.

Identity and verification information

To verify identity, age, location or eligibility, we may request documents or other information. This can include identity documents, proof of address, information about your source of funds and details needed for customer due diligence. Verification information may be reviewed using internal processes or suitable service providers.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, gaming activity, account balances and related transactions. Payment details may be processed by payment providers. We may receive information needed to confirm a payment without storing every part of a payment card or other payment method on our own systems.

Device, technical and usage information

When you visit the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and referring website. We may also collect information about how you interact with the website, including login events, navigation and error reports.

Information from other sources

We may receive information from payment providers, identity verification services, fraud prevention services, analytics providers, customer support tools or other organisations where this is permitted and necessary. We may also receive information when you contact us or when you make a privacy, account or responsible gambling request.

How we use information

We use personal information only for appropriate business, service, safety and legal purposes. The main reasons for handling information include:

  • Creating, maintaining and administering your player account.
  • Providing website features, gaming services, account tools and customer support.
  • Processing deposits, withdrawals and other account transactions.
  • Confirming identity, age, location and eligibility where checks are required.
  • Detecting, preventing and investigating fraud, money laundering, abuse, collusion, account compromise and other prohibited or unlawful activity.
  • Protecting the security, reliability and proper operation of the website, systems and services.
  • Communicating with you about your account, transactions, service notices, security matters and support requests.
  • Sending marketing communications where permitted and where you have provided consent or another valid permission applies.
  • Understanding website use, improving performance, testing features and developing services.
  • Meeting applicable legal, regulatory, financial, gambling, tax, audit and record-keeping obligations.
  • Establishing, exercising or defending legal rights and managing disputes or complaints.

Where personal information is no longer needed for a legitimate purpose, it may be deleted, anonymised or securely disposed of, subject to legal and operational requirements. Some records must be kept for a period required by law even after an account is closed. This may include account, identity, transaction, payment, communications, security and responsible gambling records. We do not promise that every record can be deleted immediately on request where keeping it is required or otherwise permitted.

Marketing communications

If you agree to receive marketing, we may use your contact details and account preferences to send information about services, features or promotions that may be relevant to you. You can withdraw consent to marketing at any time by using an available unsubscribe option or contacting support@ltccasino.best. Service, security and account messages may still be sent when they are needed to administer your account or provide important information.

Cookies, sharing and security

Cookies and similar technologies

LTC Casino may use cookies and similar technologies to keep the website working, remember preferences, support login and account functions, understand website performance and help identify suspicious activity. Some cookies may be placed by service providers that help operate analytics, security, payment or support features.

You can manage or block cookies through your browser settings. If you disable certain cookies, parts of the website may not work properly or some preferences may not be remembered. Browser controls differ, so you should check the settings and help information for the browser or device you use.

When information may be shared

We may share information with organisations that help us operate the website and provide services. These may include payment and transaction providers, identity and age verification services, fraud prevention providers, technology and hosting suppliers, analytics providers, customer support platforms, professional advisers and other service providers. They should receive only information relevant to the service they provide and should handle it in line with suitable confidentiality and security arrangements.

Information may also be disclosed where necessary to comply with legal obligations, respond to valid requests from authorised bodies, protect players or other people, investigate suspected wrongdoing, enforce our terms or protect our rights and property. We may share information in connection with a business change, such as a restructuring, sale or transfer of relevant services, subject to appropriate protections.

Security and overseas handling

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication and staff or supplier procedures. No website, network or electronic transmission can be guaranteed to be completely secure, so you should use a strong, unique password and keep your login information confidential.

Some service providers may handle or store information outside Australia. Where this occurs, we take reasonable steps to use providers that apply appropriate privacy and security safeguards and to manage any applicable requirements for international handling. Information may also be accessed from another country where needed to deliver, support or secure the services.

Your privacy choices and data requests

Depending on your circumstances and applicable privacy requirements, you may have rights or choices relating to your personal information. You can contact us to ask for access to information we hold about you, correction of inaccurate or incomplete information, deletion of your data where deletion is permitted, or withdrawal of consent to marketing. You may also ask questions about how your information is used or raise a concern about our handling of it.

How to make a request

Send your privacy or data request to support@ltccasino.best. Please explain what you are requesting and provide enough information for us to identify your account and understand the issue. We may need to verify your identity before providing information, making an account change or processing a deletion request. This protects your information and helps prevent unauthorised requests.

  • Access: ask for a copy of personal information held about you, subject to applicable exceptions.
  • Correction: ask us to correct information that is inaccurate, incomplete or out of date.
  • Deletion: ask us to delete information where there is no continuing legal, security, contractual or other valid reason to retain it.
  • Marketing consent: withdraw consent to marketing communications at any time by contacting support@ltccasino.best or using an available unsubscribe function.
  • Questions or complaints: contact support@ltccasino.best if you want clarification or wish to raise a privacy concern.

A deletion request may not result in the removal of all information. We may need to retain certain records to meet legal obligations, prevent fraud, resolve disputes, maintain transaction histories, protect the security of the service or demonstrate compliance. Closing an account also does not automatically erase records that must be retained.

Updates to this policy

We may update this Privacy Policy when our services, technology, practices or legal obligations change. The updated version will be made available on the website and will apply from its stated effective date. We encourage you to review this page from time to time so you understand how information is handled. Continuing to use the website after an update may indicate that you have read the revised policy, to the extent permitted by law.

This policy is intended to provide general information about privacy practices. Additional notices may apply to particular services, forms, promotions, cookies or verification processes. If there is a conflict between this policy and a more specific privacy notice, the specific notice may apply to the relevant activity.